Our Reviews

I was able to get my truck into be serviced in a very timely manner. Very easy to work with

Jake was an incredible salesman to work with. I am so grateful that he allowed me the time and space I needed while at the same time being quick to answer any questions I had. I felt like he heard me and tried hard to find a truck That would fit our needs while trying to keep it in a budget. I highly recommend Jake to anyone seeking to buy a new vehicle.

I had my transmission serviced at 100,040 and it quit working at 100,083.

Well this is the second new vehicle I've bought in my life from a dealership. I've had many many vehicles that i bought used and I have to say that Hansen 's bent over backwards to help me out to the point that I'm sold with them and I've had service work done there at their dealership and it was outstanding! And they bend over backwards. They just Help me out. I can go on and on but all I can say is I'll be back! Vern Gnehm

I had a great experience shopping for a new truck at Hansen Motor Co. I never felt pressured and everyone there was friendly and willing to answer any questions I had. I will definitely be buying another car from them in the future. Thanks for helping me find my new truck, Jake.

Simple maintenance: tires rotation and oil change took over an hour to complete from time of appointment. Should it really take this long? overbooked, maybe? Wished I could haves spoke to someone about what was done rather than just given the receipt and told to pay the girl. I asked questions but the gentleman said he didn’t perform the work so he didn’t know. Finally, noticed car had been rinsed off, vacuumed would have been nice as well.

Tyler was hands down the best to deal with, not pushy, very informative, Very friendly, and kept me updated the whole way till the truck hit the ground, then walked me through the whole set up on the truck. Thanks bro......

Got me in on time, and out.

Great Service and care!

A we found problems but they couldn't fix anything

Great experience every time

Very professional on schedule and very personable

Cody Varney scheduled my truck in quickly and got the work done for the DPF filter days faster than what I expected. Thank You, Thank You, Thank You!!!

The Hansen truck buying experience was exceptional!

They are so friendly. There were easy to work with. I would go back to them to get another car

Very informative and easy to work with. Very pleased.

We were well pleased

Very hood,quick and polite.

I purchased a Tonneau cover for my 2023 GMC Sierra 3500 from Hansen and had them install it. They were able to get it in and install it within two days. The Parts Guy and the Service Guys provided outstanding service!

Service should customers findings after service completion.

Hansen motors was very professional. It was a great experience purchasing a new truck there. The dealership is great.

I am satisfied with the results of the service, however the communication process was very lacking. Upon arriving at the service counter to check in, the service attendant simply ignored us as we stood there for about 5 minutes (he was doing something on his computer along with watching something else on his phone). Finally we approached him and stated that we had an appointment to have our vehicle serviced, he then checked us in (while still watching something on his phone). During this conversation we asked to have a ride to a local business while the service would be performed he said "ok" but then went back to his computer, we just stood there and finally asked if we were to wait here or somewhere else, to which he said ya just wait here I'm trying to get someone. During this process just behind the service person was an office where there was another person sitting behind a desk and the door was open to which he could see and hear us and we could see him, he didn't budge during the whole process. The whole process was very in-polite and unfriendly. When we have gone to other service departments, the garage doors are opened as we approach to pull into the shop and then we have been greeted, listened to, and instructed (courteously), on what would happen. Also, when I call the dealership to make appointments, I ask for the service department and it is a 50/50 chance that I am routed into an automated service to which the menu gives the option of continuing with the automated service or to making a selection for a service attendant. When I select the option for a service attendant it doesn't work and the automated program continues. This is very frustrating when one wants to talk to a live person. Finally, it is also a 50/50 chance that when you call for the service department that you receive the answering machine after being transferred.

Cody in the maintenance department was super helpful and knowledgeable. Not too pushy and took care of all my needs. the work done by the maintenance department is excellent plus they washed my truck when they were finished. It's the little things that matter.

Very quick and courteous service.

Quick and courteous service. Addressed a question I had on previous service. Very thoughtful personnel!

The service manager did an amazing job. He definitely went the distance as far as I’m concerned. When I scheduled my appointment I let the person know there was a light on my dash that needed to be turned off. They said, not to worry they’d make sure it was taken care of when they did the first oil change service. The person who accepted my truck that morning didn’t listen to what I had said or the request I had made when setting up the appointment. I waited at the dealership- the waiting area was clean, the restroom was clean enough, the staff outside of the service department was friendly. A young man came to tell me that my truck was ready. He gave me a receipt and my keys and that was it. I walked out and looked around for my truck, located it. Got in and the light was still on, on my dash. I drove to the service door and walked in and spoke with the service writer to originally accepted my truck. I said, I’m sorry to bug you but the light is still on. He was short and rude stated: we did what you asked! Show me what the problem is. We walked out to the truck I got in and showed him the forward collision light was on. The tapped my dash and spoke to me like I was challenged in some way stating and I quote:” that light doesn’t shut off!” “It won’t shut off” “there’s no way to shut it off” all the while tapping my dash to make his point. He then followed up with, “if you’d read your car manual you’d know this”. I left, pretty sure I wouldn’t be back. I took pictures of my dash, searched Google and spoke to the shop I used to work at and it was determined that I’m not dumb, I’m not an idiot and my request wasn’t out of line. That light can in fact be turned off! I got home and called Hansen back and asked to speak with the service manager. He was very helpful, we got the light turned off and moving forward I will only be dealing with him if my truck needs any type of attention.

great place

My truck was done and I sat in the waiting for an hour and a half and no one came to let me know it was done.

Smooth, easy transaction. Earl was easy going and very helpful. No pressure. Would recommend to anyone wanting a vehicle to go to Hansen!

Great

Personalized experience. They went out of their way to make sure we were happy with our new truck and that we got a truck to meet our needs. I never felt pressured. Overall the best car buying experience I’ve had.

Very helpful and got me a ride home. When I picked my truck up it was washed.

Very professional, courtesy and patient in the process. Understood and aligned with my needs and buyer experience expectations. Exceptional dealership.

I WAS TREATED WITH THE UPMOST RESPECT, I WAS GUIDED TO THE PERFECT TRUCK FOR MY NEEDS. EVERY BODY WAS SO KIND POLITE TO ME, I FELT IMPORTANT. THANK YOU ALL FOR HELPING MAKE MY DAY. ED BREWER

Great service, Good People

You did a fine job fixing the problem same day

Awesome

Good service. Crew is great to work with.

Jake was great and patient I’m glad I could do business with him.

It was very expensive for what I had done. You have a great team, and they took good care of me and my truck.

Brady Allen was exceptionally nice and bent over backwards to help find the vechicle we were looking for. All those that we then worked with to purchase the vehicle were great! Thanks!

Easy to setup appt online, completed as promised and good communication from service team

Very nice. I was treated with respect and dignity. All my questions were answered.

They were friendly, quick, and explained everything to me in detail.

Quick service and identified the issues that I had with the car.

Amazing!

I have no issues or concerns with the process or experience with my purchase of a new truck. I was, however, a little disappointed that the dealership didn't offer more than one free service. This is no real big deal and not a deal breaker but other GMC dealers offer several free (2 or 3) services for new vehicle purchases. This is not necessarily a complaint, just a suggestion.

The service was thorough and the information on what needed to be addressed next was good to know. We are happy with the service we received .

The service department team was able to receive in parts and perform the safety recalls on my truck in a timely and professional manor. Absolutely a great service department!

The most kind and helpful dealership I have ever been to. The service department is amazing and great to work with.

Fast and professional service. Love Hansen!

Other than having to wait for it to come in every thing was great.

The experience was first rate from top to bottom. Tyler and the finance mngr whose name I can't recall at the moment, were both excellent. The customer service was great right down to the fine details of ettiquette and helpfulness.

Very helpful with questions we had, no buying pressure

Great

Everyone is cordial and willing to help to answer any questions regarding service. The front office women are always happy and pleasant!

Once again, Spencer, Cody, and the service team at Hansen’s have provided 5 star service. I had my truck in a little early for my appointment. They took it in just fine, briefed an overview of the work I had requested, and called me as soon as it was done. The price was what they quoted. We service both of our vehicles with Hansen’s and we will not service our 2 Chevrolets anywhere, but Hansen’s. We are treated like family when we bring our vehicles in. Fair pricing, unmatched customer service, and a confidence that the work is completed satisfactory to what GM recommends in the manual service intervals. Thanks Hansen’s service team for taking the time to care. You have earned customers for life.

Always get us in quickly for the appointment with very knowledgeable service writers.

Brady Allan was very exceptional and kind! The whole experience was by far the best car buying experience!! Will be return customers.

Fast. Friendly. Knowledgeable.

They did not keep us informed! They did do a good repair job.

Jeff Nelson was so great!! He helped my husband and I find our DREAM car!

Jake was so helpful and he is amazing. They are so nice there I highly recommend.

Great buying experience! Brady was honest and the follow through was appreciated. Thank you for a hassle free buying experience.

good

Great service team, they were actually was able get in an additional recall service for my '21 Suburban instead of just what was scheduled. I was also given a ride back to my house after dropping the vehicle off, which is great since my wife was out of town.

Went in for an oil change. Tire rotation and balance. Got my truck back. Oil all over my door on inside and outside. Oil on my steering wheel. Shifter. Push button start and windshield where the sticker for the oil change goes all had oil on it. I am quite upset and I do not know if I will bring my truck there again for oil changes. I have the gold standard and I could not pay for anything on Saturday because the rep could not access the paperwork. They should be able to access paperwork on Saturdays

Great and quick service. Helpful technicians.

The service writer was cold and disinterested in helping me when I called and stopped by to check on my vehicle.

very congenial, serviced my truck in record time. thank you

Friendly and professional. Always satisfied with the work.

Job was done as requested and in a timely manner. Cody did a great job. Thank You

Always happy to come in and see everyone

Service went well, but if you take it up a notch it would be great. Like maybe vacuuming out the vehicle when they are done with the service. Maybe even calling when the vehicle is ready to be picked up would be great.

Excellent service. On time, pleasant and diligent service staff. Very thorough vehicle survey. My favorite chevy dealer.

service was quick while I waited and the vehicle was clean and ready to go in less than one hour.

Earl was genuine, kind, and thoughtful. You can tell he has a lot of experience making time for each customer and enjoying the car-buying opportunity along with them.

Professional, friendly.

Cody was easy to work with great service department. I appreciate their communication in their commitment to getting my car fixed great People.

Great Service.

Always do a great job

was able to get right in when I arrived

fast professional done right

Great service, quick and great shop experience, very knowledgeable and always greet me personally.

Violated is how I would describe my experience at Hansen Motors. Since buying a brand new Silverado from them, they have been very good to work with. My warranty ran off a month ago went in for some work yesterday they worked on my truck. It was in their building for 1.45 hours, I was charged for 34 hours of labor. They replaced no parts so their book has no way of saying how long it should’ve took. If people will cheat you on their charging. I suspect they will cheat you on their work.

It's always a good experience when we deal with Hansen's they're fair honest and friendly you can't ask for more than that.

Great place!

I traveled 500 miles to deal with the team at Hansen. They were professional, friendly, and had the vehicle I wanted at a price I could live with. I was going to say that everyone went out of their way to be helpful and friendly but this isn't correct - they aren't going out of their way, it's the way they really are and we appreciated it. When I need a new vehicle I will check with Hansen first.

was great

This dealership was a joy to work with. Nic was great and had a solution for everything.

Cody is always available and takes care of us. Great communicator and facilitator. Great dealership with an even better service department

Fair, fast, friendly dealing with Tyler Cutler.

GREAT PEOPLE

The staff at Hansen Chevrolet are very friendly and always so helpful. They do a great job on my vehicle.

Called on product recall with quick insallation.

This is my 4th purchase at your dealership. Jake has always been cool working with me. I think he deserves a raise!

They were able to get an after market key fob to work. Not everyone can do that every time

Tyler is amazing! The Hansen family makes the buying experience remarkable! I feel like I’m part of the family!

Fast last minute service. Good attitude.

I was treated with respect. All of the things I needed accomplished were done in a timely manner.

Excellent communications kept me in the loop the whole time

Friendly, helpful and accommodating are word that come to mind.

Cody was excellent to work with and I was very impressed with the level of communication I received. This was my first visit here and I went out of my way to come here because of the negative experiences I have had with other dealers in the area.

Am able to schedule when works best for me. Great staff, Always friendly, courteous and professional. Work is completed as asked as well as any questions i may have.

The process was simple. I found a vehicle I loved, but there wasn't one on the lot. They researched and saw there was one coming from the port. I put a deposit on the car and within days, it arrived. When I got back in town, we completed the paperwork, a tour of the car, and I was on my way. The staff were great and extremely helpful. One of the most pleasant car buying experiences I've had.

Excellent

Always the best dealership I have dealt with

Great, fast oil change

Amazing customer service

Cody and Lane are amazing. They diagnose the issues and correct them quickly. Plus they are extremely kind and considerate of our college student. Great customer service and attention to details. We Love Hansen Motor Company and trust the management and technicians. Thanks for taking care of us.

Great people to work with

always great professional service

great service very good people to work with

We always take our cars or trucks to Hansen. They are always friendly and do an excellent job making sure our cars are taken care of.

Hansen Chev is always honest, friendly, and competent. I'd recommend them to anyone!

The employees at Hansen motor are the best there are around

I had to arrive late they were very accommodating

We were able to drop the car off the night before, and the repairs were done quickly and expertly.

I had two recall notices resolved. No issues. My favorite mechanical technician Jorden Nye did the work and covered all of the bases. Jorden is knowledgeable, highly skilled, courteous, and simply the best.

Tyler was the salesman and he was exceptional. Finance manager Jordan was awesome too. This is my 4th car from these guys and I drive past several dealerships to get to them. Great team of people from sales to service!

Got my car right in and solved the problem.

it was great

People were pleasant to work with, but the airbag service message came back on two days after it was fixed.